Purchase policy

1. Order Acceptance

By placing an order on our website, you confirm that all information provided is accurate and complete.
We reserve the right to decline or cancel orders in cases of suspected fraud, payment issues, or stock errors.

2. Payment

All payments must be completed at checkout.

We accept the payment methods shown during checkout.

Orders will not ship until payment is successfully processed.

3. Order Confirmation

Once your purchase is completed, you will receive an order confirmation email.
If you do not receive it within a few minutes, please check your spam folder or contact us.

4. Product Availability

All products are subject to availability.
If an item becomes unavailable after your purchase, we will contact you and offer a refund or replacement.

5. Price Accuracy

We strive to ensure accurate pricing, but errors may occur.
If a pricing error is discovered, we may cancel the order and notify you.

6. Changes & Cancellations

If you need to change or cancel your order, contact us immediately.
We can only modify or cancel orders before they are shipped.

7. Fraud Prevention

To protect our customers, all orders are screened for fraudulent activity.
Suspicious orders may be cancelled or require additional verification.

8. Customer Responsibility

Customers must provide accurate shipping and contact information.
We are not responsible for delays or lost packages due to incorrect addresses.

9. Refunds & Returns

All purchases are subject to our 30-day return policy.
Refunds will be processed once returned items are received and inspected.
See our Return Policy for full details.

10. Contact

If you have questions about your purchase, contact us:
info@velvive.store